"You are a good listener. You are good at explaining."
"Thank you for your promptness and thorough attention to this matter. I am impressed with how you have handled this situation."
"She's always so nice, a very nice lady. In fact, your whole staff does such a great job."
"You have a very good team here, helping us through this."
8/25/11 - "I carried the Health Care Power of Attorney with me every time I went to the hospital. It was so much easier. Each hospital would have a different form for me to fill out and I would just say, 'Here, make a copy of this.'"
8/25/11 - "Your firm has been so wonderful and caring. People don't know what it's like to lose a spouse. The girls have been great. You've been wonderful. You are one of the best."
